Refund policy

At Synvor Inc, we want our customers to enjoy a reliable and comfortable shopping experience.

This Refund & Return Policy explains how returns, refunds, replacements, and related requests are handled for purchases made through our website.

Policy Coverage

This Policy applies to products purchased through our official website and delivered within the United States.

Our collection includes a variety of children's wooden toys, educational playsets, building toys, imaginative play products, and related wooden accessories.

30-Day Return Period

Customers may request a standard return within 30 calendar days after delivery.

Requests submitted after this period may not qualify for a standard return unless different conditions were disclosed before purchase or applicable law provides otherwise.

The 30-day period does not restrict legal remedies for defective, unsafe, damaged, or incorrectly supplied products.

Return Eligibility

To qualify for a standard return, products should generally meet the following conditions:

Unused, clean, and in their original condition
Complete with all included pieces and accessories
Free from damage caused by misuse or improper handling
Returned with original packaging where reasonably available
Accompanied by an order number or other proof of purchase

Wooden building sets, puzzles, and multi-piece toys should include all original components.

Products showing excessive wear, unauthorized alterations, missing pieces, or damage occurring after delivery may not qualify for a full refund under our standard return conditions.

These requirements do not override legal rights concerning defective, damaged, unsafe, or misrepresented products.

Wooden Toy Returns

Our wooden toys may feature natural differences in wood grain, texture, and coloration.

Minor variations are normal characteristics of wood and are not generally considered defects when they do not affect product quality, function, or safety.

Wooden playsets, building toys, puzzles, and related products should be returned with their original pieces and accessories.

If a product arrives with broken parts, splinters, sharp edges, loose components, or another potential safety issue, please stop using it and contact us.

We will review reported defects and provide an appropriate resolution in accordance with applicable law.

Personalized and Final Sale Items

Customized, personalized, made-to-order, or special-request products are generally excluded from standard change-of-mind returns.

Items clearly identified as Final Sale, Clearance, or Non-returnable may also have return restrictions where permitted by law.

Any applicable restrictions will be displayed on the product page or during checkout before purchase.

These restrictions do not remove mandatory rights relating to defective, damaged, unsafe, or incorrectly supplied merchandise.

Return Authorization

Please contact our customer support team before sending an item back.

Email: hello@synvortoys.com
Phone: +1 (210) 896-3789

Include the following information:

Customer name
Order number
Product to be returned
Reason for requesting the return
Clear photographs when relevant

We will review the request and provide return instructions and the appropriate return address if eligible.

Please do not send returned products to our listed business address unless specifically instructed by our support team.

Return locations may differ depending on fulfillment arrangements.

Unauthorized returns or packages delivered to incorrect addresses may experience processing delays.

Return Shipping Costs

If a return is required because of an error on our part, including an incorrect product, confirmed manufacturing defect, or damage occurring before or during delivery, we will arrange an appropriate return solution.

When physical return shipping is necessary, we will provide a prepaid return label or reimburse reasonable return shipping expenses as appropriate.

For change-of-mind returns, personal preferences, or products ordered incorrectly by the customer, return shipping costs are generally the customer's responsibility.

Original shipping charges are normally non-refundable for change-of-mind returns unless otherwise stated or required by law.

Applicable return shipping responsibilities will be communicated before an approved return proceeds.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, incomplete, unsafe, or different from what was ordered, please contact us as soon as possible, preferably within 7 calendar days after delivery.

To help us investigate, please provide:

Order number
Description of the issue
Photographs of the affected product
Packaging photographs when relevant
Details of damaged, incorrect, or missing components

The 7-day reporting recommendation helps us investigate delivery problems promptly. It does not eliminate rights relating to defects or safety concerns discovered later.

Depending on the circumstances, we may offer:

A replacement product
Replacement components
A partial refund
A full refund
Another appropriate resolution

Please retain the affected item and packaging when practical until the issue has been reviewed.

If a toy presents a possible safety hazard, discontinue use immediately and keep it away from children.

Missing Parts and Components

Some wooden toys, construction sets, educational activities, and imaginative playsets include several individual pieces.

If a product arrives with missing or incorrect components, please contact us with your order details.

We may request photographs or additional information to identify the issue.

Depending on availability and the circumstances, we may offer replacement pieces, a replacement product, a refund, or another appropriate solution.

Do not continue using products with missing or damaged parts if doing so could create a safety risk.

Refund Processing

After an approved return is received and inspected, we will notify the customer of the refund decision.

Approved refunds will be initiated to the original payment method.

Please allow approximately 7–14 business days after the refund has been processed for the funds to appear in your account.

Actual posting times depend on your bank, card issuer, or payment service provider.

Refunds required by law will be handled within the applicable legal timeframe.

If your refund has not appeared after the expected period, please contact us for assistance.

Exchanges

We do not currently offer direct exchanges for changes in personal preference, style, or product selection.

If you would prefer another product, please request a return under this Policy and place a separate order.

For defective, damaged, unsafe, or incorrectly supplied products, we may arrange a replacement or another appropriate resolution without requiring an additional purchase.

Gift Orders

Approved refunds for gift purchases are normally returned to the original payment method.

Refunds generally cannot be issued directly to gift recipients unless otherwise approved or required by law.

Gift recipients may contact our support team for assistance with defective or damaged products.

Proof of purchase may be necessary to process a request.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to process cancellation requests before shipment.

Once an order has been transferred to the shipping carrier, cancellation may no longer be possible.

Customers may still request a return after delivery under the conditions of this Policy.

If we cancel an order after collecting payment or cannot fulfill it, we will refund the applicable amount to the original payment method.

Product Care and Safety

Wooden toys should be used according to their intended purposes, age recommendations, assembly instructions, and applicable safety warnings.

To help maintain product condition and safe use, customers should:

Protect wooden toys from prolonged exposure to water or moisture
Avoid harsh cleaning chemicals unless permitted by product instructions
Clean products using suitable methods recommended for the materials
Inspect toys regularly for cracks, splinters, loose pieces, or sharp edges
Store products away from excessive heat and extreme environmental conditions
Follow product-specific age recommendations
Provide appropriate adult supervision during play

Damage caused by misuse, improper storage, unauthorized alterations, ordinary wear and tear, or failure to follow reasonable care instructions may not qualify for standard returns.

These exclusions do not override applicable consumer rights concerning manufacturing defects or unsafe products.

Consumer Rights

Nothing in this Policy limits or excludes rights that cannot legally be waived under applicable federal or state consumer protection laws.

Customers may have additional remedies for products that are defective, damaged, unsafe, incorrectly supplied, or materially different from their descriptions.

We will review such concerns fairly and provide appropriate solutions where required by law.