Terms of service

These Terms & Conditions (“Terms”) govern access to our website and purchases made from Synvor Inc (“we,” “us,” or “our”).

By using our website or submitting an order, you agree to these Terms, subject to applicable law.

Eligibility

Customers must be at least 18 years old, have reached the legal age of majority in their jurisdiction, or otherwise have the legal capacity to enter into a binding purchase agreement.

Our website is intended for adult customers purchasing products for personal, family, or gift-giving purposes.

Children should use our toys with appropriate adult supervision based on their age and the product's characteristics.

Website Use

Our website may only be used for lawful purposes.

You agree not to:

Attempt unauthorized access to our website, accounts, or systems
Disrupt website operations or compromise security
Submit fraudulent orders or inaccurate information
Misuse payment services or customer accounts
Copy or exploit protected content without authorization
Engage in activities that violate applicable laws

We may restrict access or cancel transactions when we reasonably believe these Terms have been violated.

Product Information

We make reasonable efforts to present accurate descriptions, images, materials, dimensions, colors, age recommendations, prices, and availability.

Our products may include wooden building toys, educational sets, pretend-play toys, activity toys, wooden puzzles, and other children's wooden play products.

Product images are provided for reference. Actual appearance may vary slightly due to lighting, photography, screen settings, or manufacturing differences.

Because wood is a natural material, variations in grain, texture, and color may occur between individual items. Such differences do not ordinarily constitute defects unless they affect the product's safety, quality, or intended use.

We may update product information, specifications, pricing, or availability when necessary.

Children's Product Safety

Our wooden toys should be used according to their intended purposes, recommended age ranges, instructions, and applicable warnings.

Certain products may include small parts, removable accessories, or components requiring additional care during play.

Customers should review product-specific safety information before purchasing or allowing children to use a toy.

Toys containing small parts may pose choking hazards and must not be given to children below the applicable recommended age.

Parents and caregivers should:

Follow age recommendations and product instructions
Supervise children when appropriate
Inspect toys regularly for loose or damaged components
Keep packaging materials away from children
Stop using toys that become broken or unsafe

Products intended for younger children remain subject to applicable children's product safety requirements.

Nothing in these Terms reduces our responsibilities under applicable product safety laws.

Please contact us if you identify a potential product safety concern.

Wooden Toy Materials and Care

Wooden toys may naturally vary in grain patterns, coloration, and surface texture.

Customers should follow the instructions supplied with individual products.

Unless otherwise specified, wooden toys should generally be protected from prolonged moisture exposure, excessive heat, extreme temperatures, and harsh cleaning chemicals.

Avoid soaking wooden products unless their care instructions expressly permit it.

Regularly inspect toys for cracks, splinters, sharp edges, loose pieces, or other damage that could affect safe use.

Discontinue use if a product becomes unsafe.

Natural material variations do not affect customers' legal rights concerning defective or unsafe merchandise.

Pricing and Payment

Unless otherwise stated, all website prices are displayed in U.S. Dollars (USD).

Applicable taxes, shipping charges, and additional fees will be disclosed during checkout.

By placing an order, you authorize us and our payment service providers to charge your selected payment method for the displayed order total.

Customers must provide accurate payment, billing, contact, and shipping information.

We may correct pricing or product listing errors and notify affected customers when appropriate.

If a paid order is canceled, the applicable refund will be issued to the original payment method.

Orders and Acceptance

Submitting an order represents an offer to purchase the selected products.

An automated confirmation email acknowledges receipt of an order but does not necessarily mean the order has been finally accepted.

We may decline, limit, or cancel orders for legitimate reasons, including:

Product unavailability
Incorrect pricing or listing information
Payment authorization problems
Suspected fraudulent transactions
Incomplete shipping details
Delivery restrictions
Fulfillment limitations

If payment has already been collected for a canceled order, we will refund the applicable amount to the original payment method.

We will make reasonable efforts to notify customers of significant order changes or cancellations.

Shipping and Delivery

We currently deliver orders within the United States only.

Most orders are processed within 1–3 business days following payment confirmation, unless a different timeframe is disclosed before purchase.

Shipping charges and available delivery estimates are shown during checkout.

Eligible U.S. orders of $68 or more qualify for free standard shipping.

The minimum is calculated after discounts, excluding taxes and shipping fees.

Delivery times may vary because of carrier operations, weather, holidays, seasonal demand, or other circumstances beyond our reasonable control.

If we cannot ship within the applicable promised timeframe, we will notify customers and provide delay, cancellation, or refund options as required by law.

Customers are responsible for providing complete and accurate delivery information.

Additional details are available in our Shipping Policy.

Returns and Refunds

Customers may request standard returns within 30 calendar days after delivery, subject to the conditions described in our Refund & Return Policy.

Returned products generally must be unused, complete, and in their original condition, with all relevant accessories and components.

Items damaged through misuse, improper handling, or unauthorized modification may not qualify for a full refund under our standard change-of-mind return conditions.

These conditions do not limit rights relating to defective, damaged, unsafe, or incorrectly supplied products.

Approved refunds are generally returned to the original payment method. Once processed, funds may take approximately 7–14 business days to appear, depending on the payment provider.

Please review our Refund & Return Policy for complete instructions.

Personalized and Final Sale Items

Customized, personalized, made-to-order, clearance, or final-sale products may have additional return or cancellation restrictions.

Any applicable restrictions will be disclosed on the relevant product page or during checkout before purchase.

Such restrictions do not eliminate legal remedies for products that are defective, damaged, unsafe, or materially different from their descriptions.

Intellectual Property

Website content, including photographs, product descriptions, graphics, illustrations, designs, logos, videos, and layouts, belongs to Synvor Inc or its respective licensors and rights holders.

Applicable copyright, trademark, and intellectual property laws may protect this content.

You may not reproduce, distribute, modify, sell, or commercially exploit protected materials without appropriate authorization.

Personal, noncommercial website use is permitted in accordance with these Terms and applicable law.

Reviews and Customer Content

Customers may submit reviews, photographs, comments, or other feedback through our website or customer support channels.

By submitting content, you confirm that you have the necessary rights to share it and that it does not violate applicable laws or third-party rights.

We may use submitted materials for legitimate customer service, website, or promotional purposes where permitted by law and consistent with our Privacy Policy and applicable permissions.

We may remove content that is fraudulent, abusive, misleading, unlawful, or infringes the rights of others.

Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable privacy laws.

Information may be used to manage orders, process payments, coordinate deliveries, respond to customer inquiries, and support other disclosed business activities.

Our website is intended for adult purchasers and is not designed to collect personal information directly from children.

Please consult our Privacy Policy for further details.

Website Availability

We strive to maintain a functional and accessible website.

However, continuous availability and error-free operation cannot be guaranteed.

We may update, maintain, suspend, or modify website features when reasonably necessary.

These Terms do not remove any legal rights or protections that cannot be waived.

Disclaimer of Warranties

To the extent permitted by applicable law, our website and online services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted access or the complete absence of technical errors.

Product descriptions, applicable express warranties, and statutory or implied warranties remain subject to governing law.

Nothing in these Terms excludes or limits any product safety obligation, warranty, or consumer protection right that cannot legally be restricted.

Limitation of Liability

To the maximum extent permitted by applicable law, Synvor Inc will not be responsible for indirect, incidental, special, or consequential losses arising from website use, service interruptions, or purchases where such limitations are legally enforceable.

Where permitted, our liability for ordinary contractual claims concerning an individual order will not exceed the amount paid for that order.

These limitations do not apply where prohibited by law, including circumstances involving personal injury, defective or unsafe products, fraud, willful misconduct, or other non-excludable liabilities.

Nothing in these Terms reduces customers' mandatory consumer protection rights.

Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Disputes involving website use, purchases, or these Terms will be handled by courts with proper jurisdiction under applicable law.

This provision does not remove mandatory consumer protections that may apply in a customer's jurisdiction.

Changes to These Terms

We may revise these Terms to reflect changes in our website, products, business operations, or legal obligations.

The latest version will be published on our website.

Updated Terms generally apply prospectively and will not retroactively change the conditions of previously accepted orders without a lawful basis or required customer agreement.

Continued website use after revised Terms become effective may constitute acceptance where permitted by applicable law.