Shipping policy

This Shipping Policy describes how Synvor Inc (“we,” “us,” or “our”) handles order preparation, shipping, and delivery for purchases made through our website.

Business Information

Company Name: Synvor Inc
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Email: hello@synvortoys.com
Phone: +1 (210) 896-3789

Shipping Area

We currently ship exclusively within the United States.

Orders with shipping addresses outside our service area may be canceled, with any payments received refunded to the original payment method.

Shipping availability for individual destinations is confirmed at checkout.

Order Processing

Synvor Inc offers a selection of children's wooden toys, including educational playsets, building toys, imaginative play products, and other wooden play accessories.

Most orders are prepared and processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing may take longer during holidays, promotional events, or periods of increased order volume. Any product-specific processing requirements or different preparation times will be disclosed on the product page or during checkout.

Shipping Methods

We may use USPS, UPS, FedEx, or other qualified delivery providers.

The carrier and shipping service may depend on the destination, package dimensions, weight, product characteristics, and available delivery options.

We select appropriate shipping and packaging methods to help protect products during transportation.

Shipping Costs

Shipping fees are calculated and displayed before checkout is completed.

Free standard shipping is available on eligible U.S. orders of $68 or more.

The $68 minimum is calculated after discounts and promotional codes, excluding taxes and shipping fees.

Orders below this threshold are subject to the shipping charges displayed at checkout.

Additional fees for expedited delivery or special handling, when applicable, will be disclosed before payment.

Delivery Times

Estimated delivery times are provided during checkout when available.

Delivery estimates are separate from order processing times and generally begin once the package has been transferred to the shipping carrier.

Actual delivery times may vary due to shipping destinations, carrier operations, severe weather, holidays, seasonal demand, or other circumstances beyond our reasonable control.

We make reasonable efforts to process and dispatch orders within the applicable stated timeframes.

Shipping Delays

If we cannot ship an order within the promised timeframe, we will notify the customer and provide updated shipping information when available.

As required by applicable law, customers will have the opportunity to accept a revised shipping timeframe or cancel the affected order for a prompt refund.

If we cannot fulfill an order, we may cancel it and return the applicable payment to the original payment method.

We aim to communicate significant delays as promptly as reasonably possible.

Order Tracking

When tracking is available, customers will receive shipping confirmation and tracking details by email after their orders have been dispatched.

Tracking information can be used to follow delivery progress through the carrier's website.

Please allow time for tracking updates to appear after the package has been collected or scanned.

Shipping Address

Customers must provide accurate and complete shipping information, including:

Recipient's full name
Street address and apartment or unit number, if applicable
City, state, and ZIP code
Valid contact information

If an address needs correction, please contact us as soon as possible.

We will try to accommodate changes before shipment, but address modifications cannot be guaranteed once an order has been dispatched.

Additional shipping fees may apply if an order must be reshipped because of an incorrect or incomplete address supplied by the customer.

Product Packaging

Our wooden toys are packed according to their size, shape, materials, and construction.

Protective packaging may include cushioning materials, wrapping, boxes, or other suitable materials intended to reduce transportation damage.

Wooden toy sets containing multiple pieces may require additional packaging to keep components together and protected.

Natural differences in wood grain, texture, and coloration may occur. These characteristics are not generally considered defects when they do not affect product quality, function, or safety.

Children's Toy Safety

Our collection includes wooden toys and play products intended for different ages and developmental stages.

Please review all applicable product descriptions, age recommendations, assembly instructions, and safety warnings before use.

Some toys contain small or removable pieces and may present choking hazards for young children. Products carrying small-parts warnings should be kept away from children below the specified age.

Parents and caregivers should provide appropriate supervision and inspect toys regularly for loose, broken, or damaged components.

Remove shipping materials and protective packaging before allowing children to play.

If a product arrives with splinters, sharp edges, broken pieces, or another potential safety concern, discontinue use immediately and contact us.

Damaged, Defective, or Missing Orders

If an order arrives damaged, defective, incomplete, or appears to have been lost during shipping, please contact our support team promptly.

To help us review the issue, provide:

Order number
Description of the problem
Clear photographs of the affected items and packaging, when available
Details of any damaged or missing components

Please retain the product and packaging when practical until the issue has been reviewed.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution under our Refund & Return Policy and applicable law.

If tracking shows that a package was delivered but you have not received it, contact us so we can review the delivery information.